1 Introduction
Jutaboy takes every member's privacy seriously. This Privacy Policy details how we collect, store, use, and protect your personal information when you use the jutaboy platform — whether through our website or mobile app.
This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering and using jutaboy's services, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.
This Privacy Policy should be read alongside the jutaboy Terms and Conditions. Together, they form the complete agreement governing your relationship with our platform.
2 Information We Collect
To provide a safe and seamless service, jutaboy collects certain categories of information from members. We only gather data that is strictly necessary for the stated purposes — nothing more.
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, national ID number, date of birth | KYC verification, fraud prevention |
| Contact Information | Phone number, email address, state | Account communications, security notifications |
| Financial Data | Bank account number, deposit/withdrawal records | Transaction processing, internal audits |
| Usage Data | Login activity, game records, active session time | Account security, platform improvements |
| Device Data | IP address, browser type, operating system | Suspicious access detection |
In addition to information you provide directly during registration, we also collect data automatically via cookies and standard tracking technologies as you browse our platform. This information helps us understand usage patterns and improve your experience.
3 How We Use Your Data
Every piece of data we collect is used for a clear and legitimate purpose. jutaboy does not use your information for purposes beyond the scope stated here without your prior consent.
- Process account registration and carry out identity verification (KYC).
- Enable deposit and withdrawal transactions to be processed securely and accurately.
- Send security notifications, account updates, and relevant promotional information.
- Detect and investigate fraudulent activity, money laundering, or breaches of terms.
- Comply with applicable legal and regulatory requirements in Malaysia.
- Analyze usage patterns to improve platform performance and user experience.
- Provide responsive and effective customer support.
We do not sell, rent, or trade your personal data to third parties for marketing purposes. This is an unconditional commitment from jutaboy.
4 Information Sharing
Jutaboy understands that you trust us with sensitive personal information. As such, we only share your data in the limited situations outlined below.
- Payment service providers — to process deposits and withdrawals securely through trusted payment channels.
- Game provider partners — the minimum data required to ensure smooth game integration.
- Legal authorities — where required by a court order or valid official investigation.
- Technical service providers — such as cloud hosting and cybersecurity providers, subject to strict confidentiality agreements.
All third parties we engage are bound by data protection agreements that require them to handle your information to the same security standard we hold ourselves to. They are not permitted to use your data for any other purpose.
jutaboy will not share your information with parent companies, subsidiaries, or affiliated companies for marketing purposes without your explicit consent.
5 Data Security
We continuously invest in security infrastructure to ensure your data remains protected at all times. Our technical and organisational measures encompass multiple layers of defence.
- 256-bit SSL encryption for all data transmitted between your device and our servers.
- Sensitive data in the database is encrypted using AES-256 standards.
- Two-factor authentication (2FA) is available for all member accounts.
- 24/7 security monitoring by an in-house cybersecurity team.
- Regular security audits conducted by accredited independent bodies.
- Internal access controls — only authorised staff may access member data.
While we apply best-in-class security measures, no digital system can be guaranteed 100% secure. We encourage you to use a strong password and enable two-factor authentication for added protection.
6 Cookies & Tracking Technology
The jutaboy platform uses cookies and similar tracking technologies to enhance your browsing experience, understand usage patterns, and maintain the security of your login session.
- Essential Cookies — required for core platform functions such as login session authentication. Cannot be disabled.
- Performance Cookies — collects anonymised usage data to help us improve the platform.
- Functional Cookies — stores your preferences such as language and display settings.
- Analytics Cookies — helps us understand which pages are visited most frequently and how users navigate the platform.
You can manage or disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your login experience.
7 Data Retention Period
Jutaboy retains your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law.
- Active account data is retained for the duration your account remains active, plus a 5-year period following closure.
- Financial transaction records are retained for a minimum of 7 years in accordance with audit requirements.
- Security and access logs are retained for 2 years for investigation purposes.
- Customer support communication data is retained for 3 years.
Once the retention period expires, your data will be securely deleted or anonymized in accordance with our standard procedures. You may request early deletion by contacting our team, subject to any legal requirements mandating retention.
8 Your Rights as a Data Owner
Under Malaysia's PDPA and jutaboy's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
- Right of Access — you may request a copy of the personal data we hold about you.
- Right to Rectification — you may request the correction of inaccurate or incomplete data.
- Right to Erasure — you may request that your data be deleted, subject to legal obligations.
- Right to Restriction — you may request that we restrict data processing under certain circumstances.
- Right to Object — you may object to your data being used for direct marketing purposes.
- Right to Portability — you may request your data in a machine-readable format.
To exercise any of these rights, contact our privacy team through in-platform support. We will process your request within 30 business days and notify you if additional time is required.
9 Children's Privacy
The jutaboy platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal information from minors.
If we determine that a minor has registered an account, the account will be terminated immediately and all related data will be deleted. Parents or guardians who discover that their child has registered on our platform are encouraged to contact us promptly for further action.
10 Privacy Policy Amendments
Jutaboy reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to members via email or in-account notifications.
The "Last updated" date at the top of this page reflects the current version. We encourage you to review this page periodically. Continued use of the platform after an amendment's effective date constitutes your acceptance of the updated policy.
We will not reduce your privacy rights without providing clear notice and an opportunity for you to make a choice beforehand.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the jutaboy privacy team is ready to assist.
- In-platform live chat — available 24 hours a day, 7 days a week.
- Privacy email: [email protected]
- General support: [email protected]
For issues related to responsible gaming and account controls, please visit the Responsible Gaming us. For frequently asked questions, visit FAQ page us.